Our Iron-Clad 90-Day Money Back Guarantee
We understand that investing in any software is a big decision. That’s why we’re taking all the risk off your shoulders.
Here is our promise
Try CaseMatrix for 90 days and if you don’t love it, if you’re not 100% satisfied, if you don’t see a dramatic improvement in your complaint handling process – we’ll give you every penny back.
No questions. No hassle. No risk.
We believe in our product and we’re confident it’ll work for you
too. Give it a try. You have nothing to lose and everything to
gain.
That’s a CaseMatrix promise.
Choose your Better Plan
Starter
£299
per user (per month)
(All prices + VAT @20%)
- 1 - 3 Users
- 300 Complaints per month
Professional
£249
per user (per month)
(All prices + VAT @20%)
- 4 - 6 Users
- 500 Complaints per month
Advanced
£199
per user (per month)
(All prices + VAT @20%)
- 7 - 10 Users
- 750 Complaints per month
Enterprise
Contact
Custom Pricing
(All prices + VAT @20%)
- 11+ Users
- Custom
1 |
2 |
3 |
4 |
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|---|---|---|---|---|
|
Number of users |
1-3 | 4-6 | 7-10 | 11+ |
|
Price per month (per user) |
£299 | £249 | £199 | Contact for quote |
|
Number of complaints per month |
300 | 500 | 750 | Custom |
Complaints and How We Can Help
Customers can increasingly appeal to government and industry bodies (such as the Financial Ombudsman Service or Property Ombudsman) if they’re not happy with how a dispute is being handled. These organisations set up strict timelines for complaint resolution, and levy charges and fines if things veer off track. CaseMatrix offers a robust complaints handling system that takes all this into account. We realise that compromising on the quality of customer support puts a business at risk, and offer consummate professionalism and full compliance every step of the way.
Complaints are data acquisition
Like any customer feedback, complaints can be a key indicator of a company’s performance. If properly understood and analysed they can offer invaluable insights, from identifying contract wording problems and business process failures, to shining a light on human resource issues and customer behaviour. CaseMatrix gives organisations an opportunity to measure and improve their services, and a clearer idea of any mismatches between customer expectation and experience. In the long run, the data it provides can also highlight systemic problems to prevent repeat complaints, as well as inspire product innovation.
Complaints don’t have to be a cost drag
Dealing with complaints more effectively can save a business money both directly (by avoiding charges and fines) and indirectly, with insights to drive efficiency and improve the quality and delivery of products and services. Remember that it costs at least five times as much to gain a new customer as to keep an existing one. CaseMatrix’s responsive complaints handling system can help you build loyalty and mitigate the damage when a client is dissatisfied.
Complaints lend themselves to automation and integration
Often complaints are handled manually, which means employees spend a lot of time doing mundane tasks instead of dealing with the bigger issues around it. CaseMatrix can streamline this process and free up staff time. Whether you want to automate replies, gather complaints from multiple channels on a single platform, trigger workflow mechanisms or use data/analytics to help employees triage more efficiently, our bespoke software solutions should seamlessly integrate with your existing systems.